Regulations

For All Facilities

  • Visitors may be asked to present their belongings for security inspection.
  • Please make a note of the following activities in the galleries.
    • No potentially harmful substances and implements.
    • No raw and perishable items including real flowers.
    • No large luggages such as suitcases, umbrellas.
    • No pets (guide dogs and hearing dogs for those in need are welcome).
    • No visitors under the influence of alcohol.
    • No smoking as well as any consumption of food or drinks (including all candies and chewing gums).
    • Please respect the rights of other visitors.
  • Please comply with all the other rules and regulations applicable to all visitors.

Mori Art Museum / Mori Arts Center Gallery

  • Lighting level, temperature and relative humidity are controlled in all galleries for the conservation of artworks.
    It would be well-advised to bring a jacket or a pull-over of the sort upon visiting in case you might feel cold in the galleries.
  • Please make a note of the following activities in the galleries.
    • No potentially harmful substances and implements.
    • No raw and perishable items including real flowers.
    • No large luggages such as suitcases, umbrellas, tripods, and monopods.
    • No touching of the artworks and cases on display.
    • No using of mobile phones for phone calls in the exhibition areas.
    • No unauthorized photo shooting and video filming.
  • The use of pencil is permitted, however, other writing materials may not be used.
  • Please respect the rights of other visitors.
  • Please comply with all the other rules and regulations applicable to Museum visitors.

Sky Deck

  • Sky Deck is an outdoor observation deck located 270 meters above sea level.
  • For visitors’ safety, the Sky Deck is subject to closure in the event of strong winds, rain, snow, and approaching thunderclouds, abnormally high temperatures, or any other bad weather conditions.
  • Please read the following to help prevent belongings from being blown off the deck or falling. We appreciate your kind understanding and cooperation.
    • Visitors may bring cameras for commemorative snapshots, mobile phones, and binoculars secured with neck straps onto the Sky Deck. Please, however, place backpacks and all other belongings in the Sky Deck coin lockers (Your coin will be returned when you unlock the locker).
    • Before entering, please cooperate with staff as they check for items that may be blown away (You will be asked to place hats, scarves, and other items in the lockers if they are at risk of being blown off the deck).
    • Please refrain from taking photographs using tripods, unipods, or selfie sticks.
    • The deck has steps. Children unable to walk on their own, people who have difficulty walking, and users of baby strollers and wheelchairs are asked to refrain from entering.
    • Please refrain from entering or moving about the Sky Deck while holding a child or with a child riding on your shoulders, as doing so is extremely dangerous.
    • Eating, drinking, smoking, and other dangerous actions are prohibited on the Sky Deck. Bringing hazardous materials onto Sky Deck is also prohibited.
    • Admission may be restricted during busy periods.
    • The management reserves the right to refuse admission in all other cases if found dangerous.
    • In the event of an emergency or sudden change in the weather, please evacuate as instructed by the staff.

For All Facilities

About Open Hours etc.

Q : When do facilities close?
A : Please see "Visit Us" section for the latest information.
http://www.mori.art.museum/en/info/index.html
  • Mori Art Museum is open everyday during the exhibition period, and closed to public when no exhibitions are on view.
  • Tokyo City View is open everyday throughout a year, however, it may be partially closed or entry of some area will be limited due to some possible exhibitions and events and/or their preparation.
  • Mori Arts Center Gallery open days/hours depend on exhibitions.
  • Facilities may be closed to public when special events are held.
Q : Are the facilities open on "Golden Week" and New Year holidays?
A : Yes. All of the facilities are open unless special events closed to public take place.

About Admission & Tickets

Q : Are there any discounts for disabled persons?
A : Disabled persons and one accompanied person will receive half price discount for the admission upon presenting Disabled Person's Handbook or an equivalent form of government issued identification.
http://www.mori.art.museum/en/info/index.html#tickets
  • Discounts are subject to change in some cases.
  • No discounts applied to admission to Sky Deck.
  • The discount is not available in combination with other discounts.
  • Please inquire details at the ticket counter.
Q : Is there a passport that allows unlimited free access to the facilities?
A : We have "Annual Passport" available for purchase grants you unlimited access to Mori Art Museum, Tokyo City View and Sky Deck (however excluding Mori Arts Center Gallery).
http://www.mori.art.museum/eng/passport/detail.html
Q : Can I use credit cards?
A : Credit cards can be used for purchases at the ticket counter, Museum Shop, Museum Cafe & Restaurant.
Q : Where can I buy tickets?
A : Tickets can be purchased at the ticket counter on the 3rd floor of Roppongi Hills Mori Tower. If you wish to purchase tickets prior to your visit, please see "Visit Us" section.
http://www.mori.art.museum/en/info/index.html#advance

About Group Visit

Q : Can we make a group reservation?
A : Please see "Visit Us" section.
http://www.mori.art.museum/en/info/index.html#tickets
  • Yes. Mori Art Museum and Tokyo City View accept group reservations of 15 or more from three months in advance until 20:00 of the day before the stated arrival date. Please download the application form for a group reservation and fax it to us.
  • Please inquire Tokyo City View Reservation Desk (+81-(0)3-6406-6771) for group reservation of Mori Arts Center Gallery.
Q : Are there any group admission discounts?
A : Group admission rate is applied to a party of more than 15 persons. See "Visit Us" section for details.
http://www.mori.art.museum/en/info/index.html#tickets
Q : Is there a designated parking area for buses?
A : No, there is no parking area for buses inside the Roppongi Hill, however, a parking area for buses is located approximately 15 minutes away by car.
Such bus parking must be booked in advance. Please download the form for it, fill it out and and fax it back.
We accept reservation until 17:00 on the day prior.
http://www.mori.art.museum/en/info/index.html#tickets

Inquiries: +81-(0)3-6406-6771 (Tokyo City View Reservation Desk)

About Access

Q : Where is the entrance to the facilities?
A : "Museum Cone" is the entrance. Please come to the Ticket Counter located on the 3F, Roppongi Hills Mori Tower through the "Museum Cone." After purchasing the admission ticket(s), you may proceed to the elevators that directly get you to the 52F. Follow the signs to the Mori Art Museum (located on the 53F) and the Sky Deck (Rooftop).
See the map here for the direction to the "Museum Cone" from Tokyo Metro Hibiya Line Roppongi Station.
http://www.mori.art.museum/en/info/index.html#floor

Other Services

Q : Am I allowed to bring my pet?
A : We ask that you refrain from bringing your pet inside the Roppongi Hills Mori Tower.
(All guide dogs, hearing assistance dogs, and other assistance dogs are exempt and welcome)
Q : Are there any place to eat and drink?
A : Please visit the Museum Cafe & Restaurant THE SUN & THE MOON on the 52nd floor.
http://thesun-themoon.com/
Q : Are there any smoking sections?
A : Our facilities are strictly all non-smoking, however, there are some designated smoking areas inside the Roppongi Hills.
http://www.roppongihills.com/facilities_service/smoking_area.html

Mori Art Museum

Q : It is cold inside the galleries.
A : Temperature and relative humidity are controlled in all galleries for the conservation of artworks. It would be well-advised to bring a jacket or a pull-over of the sort upon visiting in case you might feel cold in the galleries.
Q : It is dark in the galleries. Could you make turn on more lights?
A : Afraid not - as lighting level is controlled in all galleries for the conservation of artworks.
Q : How could I learn more about the artworks?
A : We hold "Gallery Tours" for all exhibitions held for free (even though an exhibition ticket is required). Audio guide is also available.
Q : Are there any introduction of artworks other than Japanese language?
A : All production - including pamphlets, brochures, signage, publications and others - concerning the Mori Art Museum is in Japanese / English languages. This includes the "Audio Guide" provided for each exhibition.
At most of the learning programs such as lectures, symposia et al., Japanese-English simultaneous interpretation is available.
Q : Are there any programs for kids and small children?
A : Please join in the Family Programs at the Mori Art Museum. When visiting, please be advised to hold hands for the children's safety - to keep them from falling, bumping or even touching the artworks.
Q : Are there any programs for disabled persons?
A : For some programs, we offer sign language interpretation upon participants' request.
"Sign Language Tours" and "Verbal Imaging Tours" ("Access Programs") are usually organized for each exhibition.

Please see Roppongi Hills Universal Guide as well.
http://www.roppongihills.com/facilities/pdf/universalguide.pdf
Q : Could I take notes in the galleries?
A : The use of pencil is permitted, however, other writing materials may not be used.
Q : Could I sketch the artworks?
A : Sorry, but no. Please refrain from sketching of artworks.
Q : Could I take photos?
A : It depends on the exhibitions. Please check out announcements on our exhibition website / signage placed at the Entrance. Be sure to read and follow through the guidelines before photographing.
Q : Where could I buy exhibition catalogues?
A : Please inquire at museum shop.
http://www.mori.art.museum/en/shop/index.html
Q : Are there any annual reports, journal of the museum?
A : We do not publish annual reports nor journals, however, two publication titles so far - i.e. "Mori Art Museum Activity Reports 2003-2008" and "Mori Art Museum Activity Reports 2009-2013" - are currently available for purchase at the Museum Shop.
Q : Could we see Mori Art Museum's permanent collection?
A : Our entire Collection is not on permanent display, however, we have started "MAM Collection" (exhibition program) series since 2015 to feature particular works from the Collection that are contexualized according to various themes. The "MAM Collection" program series usually runs with other main exhibition, so just like other exhibitions, the series runs only for a particular duration of time (temporary).
http://www.mori.art.museum/en/exhibitions/index.html