Regulations

For All Facilities

  • Visitors may be asked to present their belongings for security inspection.
  • Please make a note of the following activities in the galleries.
    • No potentially harmful substances and implements.
    • No raw and perishable items including real flowers.
    • No large luggages such as suitcases, umbrellas.
    • No pets (guide dogs and hearing dogs for those in need are welcome).
    • No visitors under the influence of alcohol.
    • No smoking as well as any consumption of food or drinks (including all candies and chewing gums).
    • Please respect the rights of other visitors.
  • Please comply with all the other rules and regulations applicable to all visitors.

Mori Art Museum / Mori Arts Center Gallery

  • Lighting level, temperature and relative humidity are controlled in all galleries for the conservation of artworks.
    It would be well-advised to bring a jacket or a pull-over of the sort upon visiting in case you might feel cold in the galleries.
  • Please make a note of the following activities in the galleries.
    • No potentially harmful substances and implements.
    • No raw and perishable items including real flowers.
    • No large luggages such as suitcases, umbrellas, tripods, and monopods.
    • No touching of the artworks and cases on display.
    • No using of mobile phones for phone calls in the exhibition areas.
    • No unauthorized photo shooting and video filming.
  • The use of pencil is permitted, however, other writing materials may not be used.
  • Please respect the rights of other visitors.
  • Please comply with all the other rules and regulations applicable to Museum visitors.

Sky Deck

  • Sky Deck is an outdoor observation deck located 270 meters above sea level.
  • For visitors’ safety, the Sky Deck is subject to closure in the event of strong winds, rain, snow, and approaching thunderclouds, abnormally high temperatures, or any other bad weather conditions.
  • Please read the following to help prevent belongings from being blown off the deck or falling. We appreciate your kind understanding and cooperation.
    • Visitors may bring cameras for commemorative snapshots, mobile phones, and binoculars secured with neck straps onto the Sky Deck. Please, however, place backpacks and all other belongings in the Sky Deck coin lockers (Your coin will be returned when you unlock the locker).
    • Before entering, please cooperate with staff as they check for items that may be blown away (You will be asked to place hats, scarves, and other items in the lockers if they are at risk of being blown off the deck).
    • Please refrain from taking photographs using tripods, unipods, or selfie sticks.
    • The deck has steps. Children unable to walk on their own, people who have difficulty walking, and users of baby strollers and wheelchairs are asked to refrain from entering.
    • Please refrain from entering or moving about the Sky Deck while holding a child or with a child riding on your shoulders, as doing so is extremely dangerous.
    • Eating, drinking, smoking, and other dangerous actions are prohibited on the Sky Deck. Bringing hazardous materials onto Sky Deck is also prohibited.
    • Admission may be restricted during busy periods.
    • The management reserves the right to refuse admission in all other cases if found dangerous.
    • In the event of an emergency or sudden change in the weather, please evacuate as instructed by the staff.

For All Facilities

About Open Hours etc.

Q : When do the facilities close?
A : Please see “Visit Us” section for the latest information.
http://www.mori.art.museum/en/info/index.html
  • The Mori Art Museum is open every day during exhibitions, and closed to the public when there are no exhibitions.
  • Tokyo City View is open every day throughout the year, however may be partially closed, or entry to certain areas restricted, due to exhibitions and events and/or their preparation.
  • The Mori Arts Center Gallery opening days/hours depend on exhibitions.
  • Facilities may be closed to the public during special events.
Q : Are the facilities open during the Golden Week and New Year holidays?
A : Yes. All facilities are open unless special events closed to the public are scheduled.

About Admission & Tickets

Q : Are there discounts for disabled persons?
A : Disabled persons and one companion/caregiver are entitled to half-price admission upon presentation of a Disabled Person’s Handbook or equivalent form of government-issued identification.
http://www.mori.art.museum/en/info/index.html#tickets
  • Discounts may be subject to change.
  • Discounts do not apply to Sky Deck admission.
  • Discounts for the disabled not available in conjunction with other discounts.
  • For details please inquire at the ticket counter.
Q : Is there a passport that allows unlimited access to the facilities?
A : We have an Annual Passport available for purchase granting unlimited access to the Mori Art Museum, Tokyo City View and Sky Deck (however excluding the Mori Arts Center Gallery).
http://www.mori.art.museum/en/mamc/passport/index.html
Q : Can I use credit cards?
A : Credit cards can be used for purchases at the ticket counter, Museum Shop, Cafe & Restaurant.
Q : Where can I buy tickets?
A : Tickets can be purchased at the ticket counter on the 3rd floor of the Roppongi Hills Mori Tower. Please see the “Visit Us” section if you wish to purchase tickets prior to your visit.
http://www.mori.art.museum/en/info/index.html#advance

About Group Visit

Q : Can we make a group reservation?
A : Please see the “Visit Us” section.
http://www.mori.art.museum/en/info/index.html#group
  • Yes. The Mori Art Museum and Tokyo City View accept reservations for groups of 15 or more from three months in advance until 20:00 on the day before the stated arrival date. Please download the group reservation application, and fax the completed form.
  • For Mori Arts Center Gallery group reservations, please call the Tokyo City View Reservation Desk (+81-(0)3-6406-6771).
Q : Are there any group admission discounts?
A : A group admission rate applies to a parties of 15 or more persons. See the “Visit Us” section for details.
http://www.mori.art.museum/en/info/index.html#group
Q : Is there a parking area for buses?
A : No, there is no parking area for buses inside Roppongi Hills, however a parking area for buses is located approximately 15 minutes’ drive away.
This bus parking must be booked in advance. Please download the form, complete, and fax back.
Reservations for bus parking are accepted up to 17:00 the previous day.
http://www.mori.art.museum/en/info/index.html#group

Inquiries: +81-(0)3-6406-6771 (Tokyo City View Reservation Desk)

About Access

Q : Are there parking areas for cars and bicycles?
A : Please use the parking areas at Roppongi Hills.
http://www.roppongihills.com/access/car.html
Q : Are there any discounts on parking?
A : Please see the Roppongi Hills website.
http://www.roppongihills.com/access/parking/fee.html
Q : How do I get there from JR Tokyo Station?
A : From Tokyo Station take the Tokyo Metro Marunouchi Line to Kasumigaseki Station, or the Tokyo Metro Hibiya Line to Roppongi Station. Use Exit 1C for direct access from the station concourse.
Or take the JR Yamanote Line (or Keihin-Tohoku Line) from Tokyo Station to Yurakucho Station, then the Tokyo Metro Hibiya Line to Roppongi Station. Use Exit 1C for direct access from the station.
See here for the route from Roppongi Station to the entrance to the observation deck.
Q : How do I get there from Haneda Airport?
A : Take the Tokyo Monorail to Hamamatsucho Station and transfer to the Toei Oedo Line (Daimon Station) to Roppongi Station, then walk four minutes from Exit 3.
Q : Where is the entrance to the facilities?
A : Entry is via the Museum Cone. Please proceed through the Museum Cone to the Ticket Counter located on the 3F, Roppongi Hills Mori Tower. After purchasing admission ticket(s), take one of the elevators going directly to the 52F. Once there, follow the signs to the Mori Art Museum (located on the 53F) and the Sky Deck (Rooftop).
See the map here for directions to the Museum Cone from Roppongi Station (Tokyo Metro Hibiya Line).

Other Services

Q : Who should I contact about lost property?
A : Please call the lost-and-found center in Roppongi Hills.
Tel: +81-(0)3-6406-6697 (24/7, in Japanese-language only)
Q : Are there wheelchairs available on loan?
A : Yes. Please note that the number of the wheelchairs is limited.
Also available at the Roppongi Hills Information Counter.
http://www.roppongihills.com/facilities_service/rental.html
Q : Are there prams/strollers available on loan?
A : Prams/strollers for babies and young children are available at the Roppongi Hills Information Counter. Please see the Roppongi Hills website for details.
http://www.roppongihills.com/facilities_service/rental.html
Q : Are there multi-purpose toilets in the facilities?
A : There is one accessible/family-friendly toilet each on the 52nd and 53rd floors. Please see the “Services” section for details.
http://www.mori.art.museum/en/info/services/index.html
Q : Am I allowed to bring my pet?
A : We ask that you refrain from bringing pets into the Roppongi Hills Mori Tower. (Guide dogs, hearing assistance dogs, and other assistance dogs are exempt and welcome.)
Q : Are there places to eat and drink?
A : Please visit the THE SUN & THE MOON on the 52nd floor.
http://thesun-themoon.com/
Q : Are there any smoking areas?
A : Our facilities are all strictly non-smoking, however, there are some designated smoking areas inside Roppongi Hills.
http://www.roppongihills.com/facilities_service/smoking_area.html
Q : Where can I buy souvenirs?
A : Souvenirs can be purchased at the Museum shops.
http://www.mori.art.museum/en/shop/index.html
Q : Are there coin-operated lockers / cloakrooms available?
A : Lockers for visitors are available on the 52nd floor. There are no cloakrooms.
* Please note the number of lockers is limited.
Number of lockers: 210
Size: 357 x 453 x 317 mm
System: coin-operated (100 yen)
Such coin-operated lockers are also available inside Roppongi Hills.
http://www.roppongihills.com/facilities_service/coin_lockers.html
Q : Are there any items prohibited in the facilities?
A : We ask that you refrain from bringing in umbrellas, large bags or luggage, perishable food, and dangerous items such as flammable goods or explosives.
Q : Can I earn points on my Hills Card?
A : Please see the Hills Card website. * in Japanese-language
https://www.hillscard.com/
Q : Will the facility shake severely during an earthquake?
A : The Roppongi Hills Mori Tower employs a state-of-the-art vibration damping system that reduces shaking in the event of quakes or swaying due to wind.

Mori Art Museum

Q : It feels cold in the galleries. Can anything be done?
A : The environment differs in each exhibition. Temperature and relative humidity are controlled in all galleries for the conservation of artworks. We suggest bringing a jacket or similar upon your visit in case you feel cold in the galleries.
Q : It is dark in the galleries. Can it be made lighter?
A : The environment differs in each exhibition. Unfortunately we cannot alter the lighting level as this is controlled in all galleries for the conservation of artworks.
Q : Can I learn more about the artworks on display?
A : We hold free Gallery Tours for all exhibitions (exhibition ticket required). Audio guides are also available in most exhibitions.
Q : Is foreign-language information on the artworks available?
A : All material - including pamphlets, brochures, signage, and publications - concerning the Mori Art Museum is available in both Japanese and English. This includes the Audio Guide provided for exhibitions. Japanese-English simultaneous interpretation is available at most of the learning programs such as lectures and symposia.
Q : Are there any programs for children?
A : Children are welcome to join in the Family Programs at the Mori Art Museum. When visiting the Museum, please hold hands for children’s safety - to keep them from falling, or touching or bumping the artworks.
Q : Are there any programs for the disabled?
A : For some programs, we offer sign language interpretation on request.
Sign Language Tours and Verbal Imaging Tours (Access Programs) are usually organized for each exhibition.
Please also see the Roppongi Hills Universal Guide.
http://www.roppongihills.com/facilities/pdf/universalguide.pdf
Q : May I take notes in the galleries?
A : The use of pencils is permitted, however, please refrain from using pens or other writing implements.
Q : May I sketch the artworks?
A : Unfortunately, no. Please refrain from sketching artworks.
Q : May I take photos?
A : Photography is not usually permitted in the galleries, however photo spots may be available at some exhibitions. Please check for announcements on the Museum website / sign panels at the gallery entrance.
Q : Where can I buy exhibition catalogues?
A : Please inquire at the Museum shop.
http://www.mori.art.museum/en/shop/index.html
Q : Are there any annual reports, or a journal of the Museum?
A : We do not publish annual reports or journals, however, two titles, “Mori Art Museum Activity Reports 2003-2008” and “Mori Art Museum Activity Reports 2009-2013,” are currently available for purchase at the Museum Shop.
Q : Does the Mori Art Museum have its own collection?
A : The Mori Art Museum started building its own collection - mainly of contemporary Asian (including Japanese) art - in the summer of 2005.
Q : Is the Mori Art Museum’s permanent collection available for viewing?
A : The Collection is not on permanent display, however since 2015 we have been running a MAM Collection (exhibition program) series featuring particular works from the Collection in the context of various themes. The MAM Collection program series usually runs concurrently with another main exhibition, so just like other exhibitions, the series runs only for a particular (temporary) length of time.
http://www.mori.art.museum/en/exhibitions/index.html

Tokyo City View

Q : May I take photographs using tripods, unipods, or selfie sticks?
A : Yes, however, we may ask you to refrain from using camera stands
  • when the area is crowded (such as during a fireworks festival or a similar event), or when a large crowd is expected,
  • when we are holding a special event on the 52nd floor,
  • when taking pictures will create problems for other visitors (e.g. long photo sessions, blocking the area, interrupting the flow of people, using large equipment, hidden cameras, etc.),
  • when the activity is for business purposes; when you are taking photographs of group activities for a purpose other than pleasure, or when we otherwise ask you not to use a camera stand. (Photo-shoot activities for these purposes require our permission in advance. Please contact us for details.)
  • We may also ask you to refrain from using a camera stand when it might generally endanger safety within our facility.
Please refrain from using camera stands on the Sky Deck.
Q : Can I visit just the Sky Deck? Are there advance tickets?
A : Tokyo City View, Mori Art Museum and Mori Arts Center Gallery ticket holders may access the Sky Deck at an additional charge. There are no advance tickets.

Mori Arts Center Gallery

Q : It feels cold in the galleries. Can anything be done?
A : The environment differs in each exhibition. Temperature and relative humidity are controlled in all galleries for the conservation of artworks. We suggest bringing a jacket or similar upon your visit in case you feel cold in the galleries.
Q : It is dark in the galleries. Can it be made lighter?
A : The environment differs in each exhibition. Unfortunately we cannot alter the lighting level as this is controlled in all galleries for the conservation of artworks.
Q : May I take notes in the galleries?
A : The use of pencils is permitted, however, please refrain from using pens or other writing implements.
Q : May I sketch the artworks?
A : Unfortunately, no. Please refrain from sketching artworks.
Q : May I take photos?
A : Photography is not usually permitted in the galleries, however photo spots may be available at some exhibitions. Please check for announcements on the Museum website / sign panels at the gallery entrance.